FAQ
Questions and answers.
How much does it cost?
There is a one-time set-up and an annual licence per site. The price depends on the number of stops, the languages and how often the content changes. We do not publish a price list yet, so we start with a free pilot and quote afterwards.
Do visitors need to install an app?
No. A visitor scans a QR code or opens a link and the guide opens in their phone browser.
Do you need any hardware?
No devices to buy, charge or hand out. You display QR codes where you want them.
How long does it take to go live?
The aim is days, not months, once your material is with us and you have approved the scripts. The timeline depends on the number of stops and languages, and we agree it in writing before the pilot starts.
Who owns the audio and the text?
The terms are agreed in writing at the start of each pilot. Your material and your wording stay yours.
How do you keep it accurate?
We write only from material you give us or approve. A person checks each script and you approve it before anything goes live.
Is the narration a real person?
The voices are synthetic and we say so in the guide. A person reviews the script and listens to the result before publication.
Which languages do you cover?
Our process currently covers English, Portuguese, German, French and Spanish. A native speaker checks each translation before launch, and we will not list a language we have not shipped.
Does it work without a signal?
Guides can be saved to the phone for use offline once visitors have opened them on a connection.
What data do you collect from visitors?
Very little. Visitors need no account, and location, where used, stays on the phone. We receive a rating or comment only if a visitor sends one, and guides with ticket codes set one access cookie. The privacy notice has the details.
How do we change something later?
Tell us and we update the text and audio, and the same QR code carries on working.